Terms and Conditions
About PSR HIRE
PSR Hire (PSR) has over 40 years’ cumulative experience in Supercar Driving Events and is delighted to offer you driving experiences of the highest quality. We are here to help you have a fun, safe, exciting, and memorable time with us in pleasant surroundings.
Our Customer Service Team has years of experience, and we only use the highest quality Driving Coaches and Supercars in the Industry. Our Venues have been handpicked for their Circuit layouts and geographical locations ensuring you will have a Thrilling Drive with us.
Below we have outlined all of the important information we feel you need to know about your driving experience, we strongly advise our customers to have a read through our Terms and Conditions.
The following Terms and Conditions (together with such other terms, conditions, and notices) as may be set out in the PSR Website apply to all sales by PSR Hire.
It is the intention of PSR Hire that all terms between it and the Buyer are contained in the Conditions.
No alteration to the Terms and Conditions will be binding unless accepted by PSR Hire in writing.
The Conditions are subject to amendment by PSR Hire provided it is reasonable for it to do so by the posting on PSR Website prior to the sale.
Nothing in the Conditions shall affect the statutory rights of a consumer.
“Beneficiary” means the person for whom the Experience or Open Voucher has been purchased by the Buyer.
“Buyer” means the person purchasing the Voucher from PSR Hire.
“Booking Amendment Cover” means the scheme operated by PSR Hire whereby the experience date may be changed once, without further charge.
“Event of Force Majeure” means an act of God including but not limited to rain, snow, fire, flood, earthquake, windstorm or other natural disaster; act of any sovereign including but not limited to war, invasion, act of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, nationalisation, requisition, destruction or damage to property by or under the order of any government or public or local authority or imposition of government sanction embargo or similar action; law, judgement, order, decree, embargo, blockade, labour dispute including but not limited to strike, lockout or boycott; interruption or failure of utility service including but not limited to electric power, gas, water or telephone service; failure of the transportation of any personnel equipment, machinery supply or material required PSR Hire for its performance of the contract; breach of contract by any essential personnel; any other matter or cause beyond the control of PSR Hire.
“PSR Hire (PSR) Website” means: www.psrexperience.com
“Experience” means the driving experience supplied by PSR Hire to the Buyer for the benefit of the Participant.
“Experience Date” means a date nominated by the Participant for the fulfillment of the Voucher within the term of the Voucher.
“Experience Voucher” means a voucher for a designated Experience.
“Open Voucher” means a voucher for an Experience to drive a supercar to be nominated by the Participant, usually, but not exclusively, chosen on the day of the chosen event.
“Participant” means either the Buyer or Beneficiary.
“Purchase Price” means the price for the Voucher together with any Extras, Booking Amendment Cover, or Collision Damage Waiver.
“VAT” means Value Added Tax applicable at the prevailing rate. All quoted sums of money by PSR Hire include VAT.
“Extras” means Extra Drives, Laps, Passenger Rides, In-car Filming, Photographs.
“Collision Damage Waiver” means the Participant may reduce their liability to zero (subject to the terms and conditions) for any damage caused to PSR Hire vehicles. This is operated by PSR Hire.
“Voucher” means either an Experience Voucher or an Open Voucher
Supply of Services – Experience Voucher
All details supplied by clients or recipients of gifts remain confidential to the company. Under no circumstances will any information be supplied to third parties without our clients and or recipients’ specific authorities in writing, except where there is an emergency involving the statutory authorities.
All vouchers are normally sent by automatic e-mail up-on purchasing. Vouchers are not posted to our Customers unless a specific gift voucher is purchased via our website or call centre.
Experience Vouchers have an expiry date of 12 months from the date of purchase in which time the Participant must undertake the Experience. The voucher expiry date can be extended for 12 months for a cost of £20.00 administration fee as long as the Buyer contacts PSR Hire before it expires.
The Experience must be undertaken by the Participant within the terms of the Experience Voucher (whether extended or not).
Please be aware our experiences are seasonal and you must ensure that you have redeemed your voucher in a timely manner.
The Buyer can cancel the contract with PSR Hire and request a refund within 14 days of purchase. After this time no refunds will be given in any circumstances.
To cancel the contract the Buyer will need to send a letter to PSR Hire, which can be sent by post, or email. If the contract is cancelled orally, the buyer will need to confirm the oral cancellation in writing and send it to PSR Hire by one of the specified means listed. Please note, if a date is specified at the time of purchase or a date has been booked from an open voucher within 14 days of purchase no refunds will be given.
The above only applies to the purchase being made through PSR Hire. For all other vouchers purchased through Buyagift Ltd, Virgin Ltd, and other sellers the purchaser will have to contact them directly, PSR Hire cannot authorise or guarantee that a refund will be granted by any of the third-party agents.
Data Protection Act 1998
Those principles require that data is:-
- Fairly and lawfully processed
- Processed for limited purposes
- Adequate, relevant, and not excessive
- Not kept longer than necessary
- Processed in accordance with the data subject’s rights
- Not transferred outside the EU without adequate protection
Booking Your Day and Changes to Bookings
The majority of PSR Hire events are operated from March to November. You must attend your driving experience in these months but the office is open all year for bookings, 6 days a week (Monday to Saturday). You must take part in your driving experience within these months and it must be booked and taken before the expiry date of your voucher.
We plan arrangements for your experience many months in advance. Very occasionally changes can be made and we reserve the right to do so.
This may involve having to reschedule the date, or timing, possibly at short notice, owing to availability, booking numbers (minimum and maximum), safety, technical problems, or other factors beyond our control. We cannot be held liable for any costs incurred in any of these circumstances.
We will try to provide an experience, at the same location or other alternatives wherever possible. In the unlikely event that an alternative cannot or is not offered, a full refund will be available at the discretion of PSR Hire. Similarly, we reserve the right to withdraw the supply of a gift without notice due to the unavailability or discontinuance of a product line.
You will need to be sure to give yourself plenty of lead time for your booking, which can be as much as 8-12 weeks prior to the date of your event (as some dates do fill quicker than others).
Once you have booked your date we reserve your place, if you then choose to cancel, you will be in breach of contract, PSR Hire reserves the right to retain all monies paid if the rescheduling admin fee is not paid. (Please see below Booking Amendment Cover).
IMPORTANT The driver on the day must bring their E-Ticket and their confirmation, without these you may not be able to take part.
Directions to the event are sent out as assistance only and customers are asked to plan their journeys carefully. PSR Hire is not responsible for customers getting to the venue.
Weather – Adverse conditions, Mechanical Breakdown, and Cancellation of your Event Booking
From time to time some of our experiences may have to be cancelled or suspended due to adverse weather conditions, reasons beyond our control, or very occasionally mechanical breakdown. Where this is a possibility, for example in the case of certain driving experiences every effort will be made to contact you and/or offer an alternative on the day or re-book the experience at the next available date or venue. PSR Hire will not be responsible for any accommodation, travel, or incidental expenses incurred by customers and every effort will be made on the day for your event to continue. Once you have booked your experience you are bound by the relevant supplier’s terms and conditions, and these will be implemented and adhered to at all times. From time to time there may be situations that are out of our control, we cannot pay compensation, damages, expenses, costs, losses, or any other amount of any description or otherwise accept responsibility for you not being able to attend. No refunds will be issued. This information can be found in the confirmation we send you before the event.
We reserve the right to refuse entry for any reason including behaving in a manner to put yourself or others at risk, appearing to be under the influence of alcohol or drugs, using foul, abusive, or racist language, removing clothing, or wearing clothing in a way that is likely to offend. Furthermore, we will not tolerate aggressive or threatening behaviour to any of our staff or customers and the Police will be called immediately in such instances. We reserve the right to breath test any participant if we feel they are under the influence of alcohol or drugs in any way. Refusal to take a breath test will result in the cancellation of your drives without further notice and all monies paid will be forfeited.
Driving Licences (Foreign Licences)
Non-UK drivers must provide proof of a UK address, either in the form of a utility bill, council tax bill, gas and electricity bill, or water bill. If they cannot provide this, they must pay the Collision Damage Waiver fee.
Booking Amendment Cover
Once your booking has been made you have 14 days to make any changes to your booking. After the 14 day grace period a £30 booking amendment fee will be applied to any changes. Change of participant name is free of charge.
The Booking Amendment Cover can only be purchased at the time of reserving the event date or paid for separately within 14 days of purchase of your driving voucher. This can be requested from our Customer Advisors on 0333 880 6701.
This cover will allow you to change any aspect of your booking including name, time, or date once for free, up to and including changes on the day for any reason whatsoever. The request will only be honoured within the voucher’s validity period. The Booking Amendment Cover only covers the participant taking part in the event and not the gift voucher itself. This is only available on experiences up to the value of £299.00; please call if over this value for a bespoke cost.
Once purchased this product is non-refundable and does not fall within the 14-day conditions. This covers the participant taking part in the event and not the gift voucher itself.
Restrictions on Participation
Participants must be aged 10+ and a minimum height 4ft 10″ / 1.47 meters for driving and passenger experiences.
Participants shorter than 1.5 meters (approx. 5′) or taller than 1.9 meters (approx. 6′ 6″) may have difficulty being accommodated in some vehicles. It is for the buyer to be satisfied both at the time of purchase and on the Experience Date that the Participant can undertake the Experience. No refund will be given.
Given the nature of the experience will involve some personal risk; the Participant will be required to sign a disclaimer before undertaking the Experience.
In the interests of safety, PSR Hire reserves the right to refuse the participant from either commencing the experience or stopping the experience partway through if any of its Driving Coaches consider that the participant is intoxicated through drink or drugs, lacks adequate ability or understanding of the English language.
With the exception of Guide Dogs, no other pets or animals are allowed at any of our venues.
PSR Hire requires all customers to complete an indemnity waiver form on the day of their event prior to commencing their activity. This is completed by signing the relevant indemnity form. With few exceptions, all our experiences involve some element of risk and danger. This is what creates the excitement and the thrill. Every customer is covered by our standard public liability insurance. You may wish to take out additional cover over and above that provided. Accordingly, you are advised to consider insurance cover for personal accidents, loss of limb, and even death or indemnity insurance for the damage caused to any vehicles on your event before embarking on your experience.
Within the indemnity, in consideration for being permitted to participate in a PSR Hire driving experience day, you will be expected to accept, agree, and confirm that:
- You are familiar with the nature of the activity and that you wish to undertake and accept that, despite PSR Hire taking all reasonable precautions, damage or injury may occur. You accept these risks and take part in the activity at your own risk.
- You are competent to take part, and not taking any drugs (whether prescribed or otherwise) that may impair your ability to take part and you do not suffer from, and have no history of, any medical condition that could affect your ability to take part in an event. You will also confirm that you know of no medical conditions, past or present that preclude you from taking part in any of the activities with PSR Hire.
- You need to read and understand and will comply with, all information and regulations provided to you in relation to the event day and you will comply with instructions and directions given by the organisers, driving coaches, and any other representative of PSR Hire at all times whilst at the Venue. In the interests of safety, the organisers or driving coaches may exclude you from further participation in the activity if they think you are driving recklessly or dangerously. You should be aware that other participants will be on the track at the same time as you.
- You understand that you will be liable for any damage caused at the Venue by your reckless or dangerous driving and shall pay to PSR Hire an amount equal to the cost of any resulting repair or replacement.
- You will be accompanied at all times by a suitably trained and qualified driving coach and you will wear seat belts or harnesses at all times whilst in a vehicle.
- Neither PSR Hire nor its associated companies (or any of their respective employees or officers), any driving coaches, or other participants (each a “Relevant Person”) shall be liable for any injury, loss, damage, claims, costs, expenses, or demands suffered directly or indirectly as a consequence of your attendance at, or participation in, this activity.
- PSR Hire and associated companies may take photographs and/or video footage of you during this event and may use such photographs or footage (including your likeness and image) for future promotional, marketing, and publicity purposes in any media worldwide without notice or payment.
PSR Hire is not responsible for any risks not specifically covered by its own insurance and on arrival at your venue, you will be asked to sign a driver’s indemnity covering some or all of the points above. If you fail to sign the indemnity you will not be allowed to drive at the event and you will forfeit your voucher and all monies paid. No refunds will be given. Passengers will also be expected to sign an indemnity form.
Damage by the Participant – Standard Supercar Driving
The Buyer/Participant is liable for the first £5,000 of any damage beyond normal wear and tear to each and every vehicle or other item of equipment supplied for the experience by PSR Hire, arising out of any act or omission of the Participant.
The Buyer/Participant shall not be liable for any costs under the terms where the Participant has opted to take out the Collision Damage Waiver.
Notwithstanding having opted to take out Collision Damage Waiver, where the cause of the damage arises as a result of the Buyer/Participant’s Deliberate or Reckless action the Buyer/Participant shall remain liable under the terms.
The Buyer/Participant shall be additionally liable for any damage to the track not owned by PSR Hire, as a result of the Buyer/Participant’s Deliberate, Negligent or Reckless actions whilst participating in an Event.
Collision Damage Waiver
PSR Hire offers Collision Damage Waiver which is available from £25. PSR Hire asks you to agree that should there be any damage whatsoever to any of the vehicles you drive, by purchasing the Collision Damage Waiver, you will not have to pay the first £5000 of damage as stated on the signing in sheet for your experience. The Collision Damage Waiver is void if found to be driving negligently/dangerously or not listening to the driving coach’s instructions.
Experience Content, Brochure Description, and Prices
PSR Hire reserves the right to make changes to the Experience content without notification.
Session lengths are given as an indication only and PSR Hire will not be responsible for any increase or decrease in session length as the Participant may be sharing the circuit and/or vehicle with other Clients. PSR Hire, cannot be held liable for any costs incurred in these circumstances.
Unless stated otherwise you will usually be taking turns with other customers and there may be waiting time involved. We do our best to try and keep these to a minimum by having staggered arrival times for our Customers, however some days, times, venues and cars are busier than others and all times given are just an indication.
In the unlikely event that an Experience cannot be completed for whatever reason, compensation in the form of alternative dates/extra drives will be at the discretion of PSR Hire. No refunds will be given in this case.
The images of vehicles and specifications contained in this website are for illustrative purposes only. PSR Hire may supply variants of the models illustrated in this brochure on the Experience Date to fulfil the Experience. Upgrade fees may apply to some vehicle models and locations, prices are specified at the time of booking your experience.
All information, prices and claims are correct at the time of publication (January 2019).
PSR Hire reserves the right to amend the information or prices relating to the products in this brochure without notice.
PSR Hire shall be entitled by notice to the Participant to suspend the Experience and the performance of the agreement if an Event of Force Majeure shall prevent PSR Hire from offering the Experience.
Limitation of Liability
The maximum liability of PSR Hire where:
PSR Hire has had to suspend the Experience as a result of an Event of Force Majeure shall be limited to re-booking the Experience for an alternative date;
The Participant has been suspended from participating in the Experience for reasons mentioned previously, shall be limited to the value of the Voucher less the element completed (if commenced) or less a charge of 50% where the Participant has not commenced the Experience.
PSR Hire shall be under no liability for any injury, damage, loss or death sustained by any person while at a PSR Hire event (including any venue used by PSR Hire, for the delivery of the Experiences)
For the purposes of the Contracts (Rights of Third Parties) Act 1999 and notwithstanding any other provision the Conditions are not intended to, and do not, give any person who is not a party to them any right to enforce any of the provisions.
If any Condition or any part of any Condition shall be held to be unenforceable or invalid such enforceability or invalidity shall not affect the enforceability and validity of the remaining conditions or the remainder of the relevant condition.
The headings and numbering used in the Conditions are for convenience only and shall not affect their interpretation.
Reference to the singular shall be deemed to be a reference to the plural and vice versa as appropriate.
Any concession or latitude allowed PSR Hire shall not affect PSR Hires rights under or release the Seller to the Buyer from liability in respect of the Conditions.
This agreement shall be governed by and construed in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts.
Intellectual property and trading styles
No part of this site may be reproduced or transmitted in any form or by any means, or stored in any retrieval system of any nature without the prior written permission, except for permitted fair dealing under the Copyright, Designs and Patents Act 1988, or in accordance with the terms of a licence under the Copyright Licensing Agency in respect of photocopying and/or reprographic reproduction. Application for permission for other use of copyright material including permission to reproduce extracts in other published works shall be made to PSR Hire. Full acknowledgement of PSR Hire Ltd, its advertising agency, solicitors and source must be given. Material is contained in this publication for which publishing permission has been sought, and for which copyright is acknowledged. Permission to reproduce such material cannot be granted by PSR Hire and application must be made to the copyright holder.